Shipping Policy

Introduction

Welcome to epicarabi.com! We are committed to providing you with an exceptional shopping experience. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased on epicarabi.com. By placing an order on our site, you agree to the terms set forth below.

Shipping Destinations

Epicarabi.com ships products to a variety of locations. Please note the following details regarding our shipping destinations:

  • Domestic Shipping: We offer shipping to all regions within Pakistan.
  • International Shipping: Currently, we do not offer international shipping.

Shipping Methods and Delivery Times

We strive to deliver your orders as quickly and efficiently as possible. Our shipping methods and estimated delivery times are as follows:

  • Standard Shipping: 3-5 business days
  • Express Shipping: 1-3 business days

Please note that delivery times are estimates and may vary due to unforeseen circumstances, such as weather conditions or carrier delays.

Shipping Costs

Shipping costs are calculated based on the shipping method selected and the destination of the package. The shipping cost will be displayed at checkout before you complete your purchase.

Order Processing Time

Orders are typically processed within 1-2 business days. Processing time includes order verification, quality check, and packaging. Orders placed on weekends or holidays will be processed on the next business day.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your order. You can also track your order by visiting the “Order Tracking” section on our website and entering your tracking number.

Delivery Issues

If you encounter any issues with your delivery, please contact us immediately at epicarabi@gmail.com or call us at +92 3240038000. Our customer service team will assist you in resolving the issue as quickly as possible.

Damaged or Lost Packages

  • Damaged Packages: If your package arrives damaged, please contact us within 48 hours of receiving your order. Provide your order number and photos of the damaged item(s) to expedite the process. We will arrange for a replacement or a refund as per our Return Policy.
  • Lost Packages: If your package is lost during transit, please contact us immediately. We will initiate an investigation with the carrier and keep you informed throughout the process. If the package cannot be located, we will issue a replacement or a refund.

Incorrect Address

Please ensure that your shipping address is complete and accurate at the time of placing your order. Epicarabi.com is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an incorrect address, we will contact you to arrange for reshipment at your expense.

Changes to Shipping Policy

Epicarabi.com reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact us at:

Thank you for shopping with epicarabi.com!