Refund Policy

1. Overview At Epicarabi.com, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with the products you have received, we are here to help with our comprehensive refund policy.

2. Eligibility for Refunds To be eligible for a refund, please ensure the following:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

3. Refund Process

  • Request a Refund: To initiate a refund, please contact our customer service team at epicarabi@gmail.com or call us at +92 3240038000 within 14 days of receiving your order.
  • Return Shipping: Once your refund request is approved, we will provide you with the return address. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Inspection: After we receive your returned item, our team will inspect it and notify you of the status of your refund.
  • Refund Approval: If your return is approved, we will initiate a refund to your original method of payment. The credit will be processed within a certain amount of days, depending on your card issuer's policies.

4. Non-Refundable Items Certain items are non-refundable. These include:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

5. Late or Missing Refunds If you haven’t received a refund yet, please follow these steps:

  • Check Your Bank Account: First, check your bank account again.
  • Contact Your Credit Card Company: It may take some time before your refund is officially posted.
  • Contact Your Bank: There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at epicarabi@gmail.com or +92 3240038000.

6. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at epicarabi@gmail.com or +92 3240038000.

7. Shipping Returns To return your product, you should mail your product to the address provided by our customer service team upon approval of your refund request. Please include a copy of your receipt or proof of purchase.

8. Contact Us If you have any questions about our refund policy, please contact us:

We value your business and aim to make your shopping experience as enjoyable and hassle-free as possible. Thank you for shopping with Epicarabi.com!